Refund policy

Return, Refund & Exchange Policy

At Mustangs Hockey ProShop, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Eligibility

Returns, refunds, or exchanges are accepted provided that:

  • The item is unused and has not been worn, skated, washed, or altered.
  • The item is returned in its original packaging.
  • All original tags, labels, and accessories are still attached and included.
  • The item is in the same condition as when it was purchased.
  • Proof of purchase (receipt or order confirmation) is provided.
  • The item is not a custom-order, special-order, personalized, or made-to-order product.

Items that do not meet these conditions may not be eligible for a return, refund, or exchange.

Return & Exchange Period

Requests must be made within 7 days from the date the item was received or purchased.

Items returned beyond this period may not be accepted unless required by applicable law or approved at our discretion.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange unless they are defective or incorrectly supplied:

  • Custom-order or special-order products
  • Customized or personalized items (including jerseys with names, numbers, or custom artwork)
  • Gift cards or store credits
  • Clearance, sale, or final sale items (unless defective)
  • Products showing signs of use, wear, damage, or modification

Please ensure you have selected the correct size, specifications, and product before confirming any custom or special order, as these items are ordered specifically for you and cannot be cancelled, returned, or exchanged once the order has been placed.

Incorrect or Defective Items

If you receive the wrong item or believe your product has a manufacturing defect, please contact us as soon as possible.

Where applicable, we will inspect the item and offer one of the following:

  • Replacement
  • Exchange
  • Refund
  • Manufacturer warranty assistance

Please note that normal wear and tear, misuse, accidental damage, improper fitting, or damage resulting from improper use are not considered manufacturing defects.

Refunds

Once the returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be processed using the original payment method whenever possible.

Shipping charges, courier fees, taxes, customs charges, and other service fees are generally non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different size or model, we'll gladly assist, subject to product availability and the eligibility requirements above.

Return Shipping

Unless the return is due to our error or a confirmed manufacturing defect, the customer is responsible for all return shipping or courier costs.

We recommend using a trackable shipping service when returning items by courier.

Need Assistance?

If you have any questions regarding your purchase or would like to request a return, refund, or exchange, please contact us before sending your item back.

We'll do our best to make the process as smooth and fair as possible.

Thank you for choosing Mustangs Hockey ProShop.